This sugar glider community is a very unique one with many rules, standards and traditions that can sometimes take a newer person by surprise. I find that many times people come into this community and expect that they will order things from a vendor or begin vending and everything will work just like it does at WalMart or ebay.
So, I'd like to hear from you all - within the sugar glider community, what do YOU personally feel sets a customer or a vendor apart as GREAT?
I'll start. I am in the position of being both a vendor and a customer, so I will give a few of the thoughts that I have for each.A GREAT Vendor:
* Is easy to contact - they offer more than one way to contact them about my order.
* Keeps in contact with me regularly - I undersand that this is not a livelihood for vendors, but I would like to hear from them once every 7-10 days to tell me how my order is progressing (even if they only say "haven't started yet.")
* Is creative and inventive and never copies someone else's product
* Because they are creative and inventive, they do not consult me with every detail of every order. I know that some people really like to have input into every bead or ring used, but I do not. I could make them myself if I wanted that much control over it. I am very busy and when I place an order, I want to be surprised when I finally open the box. I don't want to be bothered with every tiny detail.
* Is easy to communicate with if there is a problem with the products that I receive or if I have an idea for their product.
* Will work to make amends/make things right if there is a problem. They do not blow me off or tell me that the issue is my imagination or my own fault. And they NEVER tell me how much all of their other customers find an issue safe or appealing if I feel it is not safe or appealing.
* Cares about how my gliders (all gliders) might or might not use a product and makes sure to test their products with gliders other than their own, to listen to customer comments about the product and to seek feedback on the product from those who have used it in their home.
* Is never critical of the way I say "thank you", of the time it takes me to review their products/service, or of the way I let MY gliders use the product *I* paid for.
* Treats me with respect as the person who paid them good money for their stuff. In other words, acts like they WANT me to return to buy more from them.A GREAT customer:
* Realizes that this is something that I do in my spare time (which is very minimal what with running a rescue full time and working out of the home part time to support it), so they patiently wait the entire period of time that I have told them it would be for their order before they get worried or start asking for daily updates.
* Are specific in their requests when they are going to be picky.
* Makes quick payment for orders
* If there is a problem with an order, they contact me and only me and give me the chance to make it right. If I make it right, they do not bad mouth me or my products in public.
* Is realistic in their expectations of a vendor of products for sugar gliders. They do not expect that their products are coated in gold or created by elves with perfect sewing machines or stamped by a machine to make every product exactly the same.
* Does not expect special treatment. If special circumstances require a special request (i.e. a rush on an order, etc), then a great customer ASKS politely if I can work with them and does not EXPECT a "yes" answer. Sometimes, I can't make things happen.
* If they are happy with their order, they place a good review in any of the various places that this is an option.
* Returns for more great stuff from Glider Pals
Those are a few of my thoughts. What about you? What makes one or the other great to YOU?